Our Privacy Policy

We are committed to protecting your personal information and being transparent about what information we hold about you. The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

What information we may collect about you
How we may use that information
In what situations we may disclose your details to third parties
Our use of cookies to improve your use of our website
Your rights to access the data we collect about you

How we use your information

We collect your email address via the sign-up form our website, or via paper feedback forms where you have opted in to receive updates from us via email. We only hold email addresses in our database for people who have previously opted in to be contacted by us regarding the following:

General announcements about non zero one as an organisation
Announcements specific to a project or piece of work that non zero one is making
Opportunities to get involved with the work that non zero one is doing

How we collect information

In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:

We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.
We may analyse data we hold about you in order to identify and prevent fraud.
We may analyse anonymised data to learn about audience behaviour within our work and use this information to inform future works.
In order to improve our website, we may analyse information about how you use it and the content that you interact with.
We may use the information we collect to help us to understand your interests and preferences. We may also use publicly available information about you from sources such as public registers, online (including records that you have made public on social media) or the electoral roll. This information helps us to communicate with you in a relevant way, in particular when we are approaching you about potential philanthropic support. This enables us to raise funds sooner and in a more tailored way than we otherwise would.

In all of the above cases we will always keep your rights and interests at the forefront. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details below. Please bear in mind that if you object, this may affect our ability to carry out tasks above that are for your benefit.

Marketing

We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. For email communications, we use your opt-in consent to be contacted in this way as a legal basis (for example, when you join our mailing list on our website). We will give you an opportunity to opt out of receiving our email communications every time we contact you. Alternatively you can use the contact details at the end of this policy to let us know if you no longer wish to hear from us.

Third Parties

Under no circumstances will we ever sell personal data to anyone. There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:

To our own service providers who process data on our behalf and on our instructions (for example our ticketing system software provider). In these cases we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data. Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).
We may share reports about audience behaviour within our projects in anonymised form with our commissioners, partners and general audiences to share industry learning and best practice. Such reports will use anonymised data only.

Cookies

Google Analytics

non zero one’s website uses Google Analytics cookies to track anonymous usage statistics and does not collect any personal information that can be used to identify you. This data helps us analyse webpage usage and improve our website in order to tailor it to our audience needs. Google Analytics stores information about what pages you visit, how long you are on the site, how you got there and what you clicked on.

You can opt out of being tracked by Google Analytics across all websites you visit by installing a browser plugin at https://tools.google.com/dlpage/gaoptout?hl=en

If you just want to find out more information about Google’s privacy policy then please click here: https://www.google.com/intl/en/analytics/privacyoverview.html

Vimeo

We use Vimeo for providing video trailers, opera clips and other videos across the website and within our Discover section. Vimeo sets cookies in videos that we embed. Vimeo sets cookies which may stay active for a number of years.To find out more about embedding videos and Vimeo’s privacy policy please click here: https://vimeo.com/privacy

MailChimp

We use MailChimp to manage our mailing list and for staying in touch with you. To read their privacy policy please click here: https://mailchimp.com/legal/privacy/

Your rights to your personal information

You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

Contact details and further information

Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.